Head Office | Site Master

Created 08 July 2025 • Updated 08 July 2025

Order Destinations

Order destinations are used to classify different types of orders based on where they will be consumed by the guest. This ensures that the appropriate products are available for sale, the correct taxes are applied, and the preparation of items is properly managed in the bar or kitchen.

In some organisations order destinations are also used to determine where a customer may collect their order from because it was ordered one location but will be served somewhere else.

Examples

  • Eat In

  • Take Away

  • Delivery

  • Collection

Order Destination Topics
Navigate to Base Data → Product Configuration → Order Destinations
If order destinations are not shown in product configuration the need to be enabled for the estate in Base Data → Estate Settings → Estate Details → 'Enable Order Destinations'

Adding New Order Destinations

Follow these steps to add a new order destinations:

  1. Click Add

  2. Enter Order Destination Name and then the following optional configurations

    • Description

    • Order Ticket Configuration

      • Print Destination

      • Print on Separate Ticket

      • Print Course

      • Print Default Portion Type

    • Customer Bill Configuration

      • Print Destination

      • Print Subtotal & Tax

      • Print Default Portion Type

    • POS Display Details

      • Automatically / Manually Name the button

  3. Click Next

  4. Select the Portion Handling option

    • All Portion Types

    • Selected Portion Types

      • When selected click Modify Selection and select which portions can be used with the order destination | click OK

        Selected portions might be used to only allow specific portions applicable to that destination to be used, for example take away portions might map to the take away order destination

  5. Set the Default Portion of the destination

  6. Click Finish

There are additional optional settings that can be made

Tax Rate Overrides

Tax rate overrides enable the configuration of different tax to be applied compared to the normal tax rules configured within Product Modelling.

Example for Take Away Order Destination

  • Selected items such as hot drinks, crisps, chocolate and hot food will always include VAT regardless of the order destination

  • Other items such as salads, sandwiches and other cold items will have VAT applied for Eat In sales but for Take Away sales the rate should be 0%

Using the overrides enables the rates to be overridden on a per destination basis

  1. Click Add

  2. Select the Tax Rule

    The normal global rate will be displayed when selecting a rule

  3. Enter the Overridden Rate

  4. Click OK

Portion Management

In the initial setup of creating an order destination there was the ability to choose 'Selected Portion Types' when this option is selected there is a further configuration enabled in the Portion Management tab to enable a conversion mapping between different portion types. On the Aztec Point of Sale terminal it is possible to 'swap' destination within the middle of the transaction, portion mapping enables this process to happen.

Example order starts as Take Away but guest changes their mind to Eat In

  • 1 x Take Away 'Portion' Coffee is add to the order

  • Guest changes their mind and wants to Eat In, when swapping the order destination any existing products will check their portion mapping and convert to the products set, in this example Take Away Portion converts to Eat In Portion

  1. Select the Portion Management tab

  2. Click Add

  3. Select the Source Portion and Destination Portion Type

  4. Click OK

Editing Order Destinations

Follow these steps to edit order destinations:

  1. Select the required Order Destination

  2. Update any fields as required

  3. Click Save

Removing Order Destinations

Follow these steps to remove order destinations:

  1. Select the required Order Destination

  2. Click Remove

  3. Click Yes to proceed

    If the order destination is still allocated to theme configurations this should be adjusted in Theme Modelling → Estate Setup

Additional Information

  • The available order destinations that can be used are controlled on a per theme basis, when modelling theme panel designs buttons should be selected from the Button Picker → Other Lists → Select Order Destinations

  • When using the change order destination function buttons can be found in Button Picker → Other Lists → Change Order Destination

  • Per Config Set destinations in use should be configured in Theme Modelling → Config Sets → Order Destination Settings

    • Use Destination - which destinations are available to be selected

    • Default - which destination is selected by default for all new transactions

    • Show Order Destination Prompt - displays a prompt to select a destination at the start of a new transaction

Field Settings & Information

Order Destination Details

The order destination details controls the primary setup.

The following table of information describes each of the details fields:
Field Description
Order Destination Name

Name of the destination used across the system - 20 characters
Order Destination Description Description of the order destination - 250 characters
Order Ticket Configuration
Print Destination

Print the destination name on dispense tickets to kitchens / bars
Print on Separate Ticket Prints a separate ticket when this destination is used
Print Course Prints the course of the products when this destination is used
Print Default Portion Type Prints the default portion type selected on the dispense ticket
Customer Bill Configuration
Print Destination Prints the destination name on the guest bill / receipt
Print Subtotal & Tax Prints the subtotal and tax information on the guest bill / receipt
Print Default Portion Type Prints the default portion type selected on the guest bill / receipt